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Return and Exchange Policy

WOGO Fit® – Return, Exchange & Refund Policy

At WOGO Fit®, we’re committed to providing a seamless shopping experience. However, we understand that sometimes, things don’t work out. Here’s everything you need to know about our return, exchange, and refund process.

Return Policy

COD Orders:

- - You may request a return within 2 days of delivery.
  - Please note: The ₹99 Cash on Delivery (COD) fee is non-refundable.
  - Uncollected COD orders that are returned will not be eligible for refunds.

Prepaid Orders:

- - Return requests must be made within 3 days of delivery.
  - Products must be unused, unwashed, and in original condition, with tags and packaging intact.

Exchange Policy

We offer free exchanges within 7 days of delivery for size or product issues, subject to availability.
Exchange will only be accepted after our team inspects and approves the returned item.

How to Initiate a Return or Exchange

Please, WhatsApp us at +91 88840 99969 within the return/exchange window. Our team will assist you with the next steps.

Refund Policy – What You Must Know

Once your return is approved, here’s the step-by-step timeline:

1. Pickup Process:

- - After we process your return request (within 24 hours), we inform the courier company.
  - The courier may take 3–4 days to pick up your product, depending on their availability.

2. Return Transit:

- - After pickup, it can take up to 8 days for the product to reach our warehouse.

3. Quality Check:

- - We verify that the returned product matches the original shipment (unused, unworn, unwashed).
  - Returns failing the quality check will not be refunded.

4. Refund Processing:

- - Once approved, refunds will be initiated to your original payment method within 7 business days.

⏳ Total time for a refund can be 14–18 days from the date of your return request.

📌 We’re a small team, just starting up — every message matters to us. Once your return is processed, we’ll notify you. We currently don’t send step-by-step updates, so we kindly ask for your patience and request that you avoid repeated messages. Your support truly means the world to us 💛

Important Notes

- Products that are used, damaged, worn, washed, or altered will not be eligible for return or exchange.
- Personalized or special-order items are non-returnable.
- COD charges are not refundable.

Damaged or Incorrect Orders?

If you receive a damaged or incorrect item, WhatsApp us within 24 hours of delivery. We’ll resolve it quickly with a refund or replacement.

Our Commitment

We're here to support you. While our return process may take a few days, it's designed to ensure fairness and clarity for everyone.

If you still have questions, feel free to reach out — we’re just a WhatsApp away.

Women Go Fit. Move Freely | Live Fully.

Note: This policy is subject to change. Please refer to the most current version on our website.